1. Digital nature of the Service
Lucy Seller Copilot is a personalized digital service that may be made available immediately after successful payment. Performance starts when a Lucy account is created or activated, a personal code, ChatGPT plugin access, Claude connection, or digital materials are delivered, access to Service features is opened, or the Service is first used, whichever occurs first.
Before payment, the buyer takes a separate affirmative action to:
- accept the Terms of Use, Privacy Policy, and this Policy;
- expressly request that the digital service begin immediately after payment; and
- acknowledge that after performance starts or digital access is activated or delivered, cancellation and refund rights may be lost or limited to the extent permitted by applicable law.
2. Subscription cancellation
You may cancel the subscription at any time. Cancellation stops future automatic renewals. Access continues until the end of the paid period unless terminated for a breach of the Terms.
Cancellation does not automatically refund the current or any previous billing period.
3. No refunds after activation
After the digital service starts, personal access is activated, a code, links, or digital materials are delivered, or Lucy is first used, fees are not refunded because of:
- a change of mind, cancellation, lack of time, non-use, or partial use;
- an incorrect expectation that ChatGPT, Claude, eRank, or another third-party subscription is included in Lucy's price;
- lack of a required third-party plan, failure to connect an Etsy shop, or failure to follow instructions;
- lack of expected sales, views, rankings, or profit;
- an Etsy account restriction caused by the buyer's conduct or an Etsy decision;
- temporary changes, outages, or restrictions affecting Etsy, OpenAI, Anthropic, Stripe, or another independent platform;
- cancellation during a paid period; or
- suspension for non-payment, sharing access, fraud, or a license violation.
Unused days in a started billing period are not refunded pro rata.
4. Verified defect or non-delivery
If a paid core Lucy feature materially fails for a reason attributable to Lucy, the buyer must contact support without undue delay, identify the purchase email, describe the problem, and provide evidence without sharing passwords, 2FA codes, or tokens.
The provider must receive a reasonable opportunity to correct the defect, restore access, extend the service term, or provide an equivalent solution. A price reduction or refund is provided only where mandatory law requires it or where the Service was materially not delivered and the issue was not remedied.
Temporary failures or changes of third-party platforms are not a Lucy defect where the core paid service can be restored or provided through another supported method.
5. Request before activation
If the buyer cancels in writing before an account is created or activated, before any code, link, or materials are delivered, and before personalized setup starts, the request will be reviewed under the payment method, contract, and applicable law.
6. Mandatory legal rights
This Policy does not exclude rights or remedies that the buyer cannot waive under mandatory law. Any refund that is due will be issued to the original payment method unless otherwise agreed or required by law.
7. Contact
For cancellation, billing, or verified defect requests, email support@enjoyagency.com.ua. Include the purchase email, payment date and amount, platform, and a description of the issue.